This was later not confirmed by Apple Support, neither did it work in practice.
FIND STOLEN MAC BY SERIAL NUMBER SERIAL NUMBER
Apple’s official position is (in short) “go to police, there is nothing we can do”, however after half an hour or so communicating with the agent, he said that he can make exception, and notify local repair centres to alarm Apple if a stolen MacBook with this serial number will be brought for service. I decided to try out what Apple support can do about stolen MacBook. Good customer reps do exist, and I’m sure Apple has more than enough of them. Just because my experience wasn’t great that doesn’t mean yours will be. Talk about frustrating! While my experience with Apple customer service was not perfect, I still encourage others to contact them anyway: even in the event that your MacBook becomes lost or stolen. I eventually learned that Apple Support also never had any confirmation agreeing to alert repair centers on my behalf in the first place. The only problem was Apple was never alerted about it. Unfortunately, despite what I was told, this never happened.Īs time passed, I would later learn that my stolen MacBook had, indeed, been taken to a repair center. After about thirty minutes had passed, the agent finally told me that he could notify local repair centers to alert Apple if a stolen MacBook matching my serial number was brought in for service. This, of course, was not a good enough answer for me. In short, a representative for the company told me that there was nothing they could do and to report MacBook stolen to the police. Not knowing what to fully expect with Apple’s customer support, I called them nonetheless. For whatever reason, some of them have a reputation for feeding you scripted lines from a help manual, keeping you on hold for an ungodly amount of time or never fully solving your problem to begin with. Some people would rather have a tooth pulled than deal with a company’s customer support. Register lost or stolen MacBook (iCloud “devices” section) Apple Support-report your stolen MacBook (important) In most cases, the thief likely sold it to an unsuspecting buyer. Keep in mind that the new owner of your MacBook may not necessarily be the thief. By doing this, you’ll be able to see if someone brings it in for repair. Find stolen MacBook (Find lost MacBook) – (image from ) Register lost or stolen MacBook (important)Įven if your MacBook becomes lost or stolen, you can still register it by adding it to your Apple ID ( ). By this time, it was no longer connected to the internet and no location could be identified. After a few days, it was clear that my stolen MacBook would not be recovered. It’s important to note, this first step will not guarantee your MacBook’s safe return. If a thief did, in fact, steal your MacBook, that carefully crafted screen message will hopefully provide him or her with some comfort and encouragement to return it to its rightful owner.
You don’t want the person who finds your machine to think you’re automatically accusing him or her of theft. I was very careful with my wording by inserting the word “lost.” The reason for this is simple. The message that I chose to show on the screen simply read, “ Please return lost MacBook for reward, no police.”
I immediately went to iCloud and selected the “notify when found” and “display a message” option.
ICloud – find stolen MacBook functionalityĪs soon as I realized my MacBook had disappeared, I jumped into action.
FIND STOLEN MAC BY SERIAL NUMBER PRO
Find a lost or stolen MacBook beyond Apple support hotline How do I know? Because I got my MacBook Pro back.
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